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Massage Therapist

Mana Lani Massage Therapist

 

 

 

Responsible for providing exceptional guest service while providing massages/other related services to guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved substances to the guests body.

 

Responsibilities

•     Provide consistent professional massage treatments in accordance with Spa protocols and accepted certification practices

•     Ability to properly apply alcohol, lubricants and other substances to the guests body

•     Ability to massage body by properly kneading, rubbing and stroking the flesh to stimulate circulation, relax tight muscles and provide other beneficial effects

•     Properly care for equipment and us proper amounts of products to be cost effective

•     Possess complete knowledge of all services and products while educating and training guests.

•     Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures

•     Perform prep work and properly clean and restock room as required

•     Actively promote spa, treatments, services, sessions and retail as well as programs and promotions

•     Handle guests questions and concerns professionally and courteously

•     Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction

•     Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends

•     Must be able to perform all massage treatments offered by Resort spa

 

 

Basic Qualifications

•     Licensed Massage Therapist with State of Hawaii

•     Must have enthusiasm and possess excellent guest service skills

•     Excellent communication and listening skills

•     Previous experience in a Spa or Hotel environment

•     Previous experience with ability to handle difficult/sensitive situations with minimal/no supervision

•     Ability to confidently utilize service recovery methods

•     Proactive in anticipating guest needs

•     Knowledgeable about Resort and surrounding area

•     Must be at least 18 years of age to be considered for this role

•     Must be able to pass a background check

 

 

Preferred Qualifications

•     Previous Massage Therapist experience preferred

•     Basic computer knowledge

•     Knowledge of Hawaiian/Japanese language preferred

•     Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

 

 

 

 

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